Everest Encore - Recover from 4 flashing lights

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Symptom:

Printer is in a state of 4 flashing lights and the Everest Updater utility is unable to reprogram the printer, failing with USB Read error.

 

Resolution:

  1. Stop the Rimage Production Server.
  2. Open the Everest Updater tool.
  3. Check the box that says "Printer is already in firmware update mode (all 4 LEDs are blinking)"
  4. Press the Select File button and browse and select the firmware (linked below).
    https://support.rimage.com/hc/en-us/articles/360014205911-Everest-Encore-Firmware-v4-07
  5. Press and hold the button on the printer, then press the Update Flash button. Continue to hold printer button until the firmware update is complete.
  6. After the firmware is loaded, power cycle the system.

 

 

 

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