Symptom: Unable to remove the Retransfer Sheet from the Everest 400.
Cause: The printer mechanically engages with the Retransfer Sheet carriage, and requires power to remove the carriage.
Resolution: Apply power to the Rimage unit.
If the unit has a power issue and will not power up, it will not disengage. Follow the attached document to manually disengage the Retransfer carriage.