If your Prism printer is not communicating with or responding to the autoloader it is attached to or the printer tray is opening randomly, the printer may be in the wrong mode. There are two modes for the Prism printer: Standalone/Autoloader mode and Autoprinter mode.

• Note: Standalone/Autoloader mode is for a Prism printer that is connected to a computer or to a Rimage Producer or Professional autoloader that has recorders installed in it. Autoprinter mode is for a Prism printer that is connected to a Rimage Autoprinter (AutoPrism) that does not have recorders installed it.

Check the Printer Mode
Use the following procedure to check the mode on the Prism printer.

1. Remove the USB cable and the serial cable from the back of the printer.

2. Power off the printer.

3. Power on the printer.

4. Observe the four indicator lights on the printer to determine the mode:

Standalone/Autoloader mode:

• Disc Not Present indicator light (second light) off or on
• Power indicator light (fourth light) on

Autoprinter mode:

• Operator Button indicator light (first light) flashing
• Disc Not Present indicator light (second light) flashing
• Active indicator light (third light) flashing
• Power indicator light (fourth light) on  

Change the Printer Mode
If you determine that the printer is in the incorrect mode, use the following procedure to change the mode.

1. Make sure that the USB cable and the serial cable are disconnected from the back of the printer.

2. Press the operator button once to open the printer tray.

3. With the printer tray open, press and hold the operator button for 10 seconds to change the printer mode.

4. Once the mode has changed, connect the USB cable and the serial cable.

5. Power off the printer.

6. Power on the printer.