Use this document as a troubleshooting guide for the 480i printer.
|
Symptom |
Cause |
Troubleshooting Steps |
|
Ink carriage slams into the left or right side of the printer frame. |
Encoder strip is dirty or not functioning properly. |
Clean or replace the encoder strip. |
|
Printer fails to print. |
The sensor on the ink cartridge is dirty. |
Run printer diagnostic test 6 (print test). During this test, the sensor has to scan the disc. If a disc does not print during this test, clean the sensor. |
|
Ink cartridge does not move automatically or manually. |
· The ink cartridge carriage guide, which allows the carriage to move from left to right, may be broken or damaged. · The ink cartridge pulley, which allows movement of the ink tray, may be broken or damaged. · The sensor on the ink cartridge access door may not be seated correctly on the control board. |
· Make sure that there are no broken pieces behind the ink cartridge carriage that would prevent the carriage from moving. · Verify that the sensor is properly seated on the control board on the inside of the ink cartridge access door. If necessary, secure the sensor on the control board. |
|
Poor print quality. The print on the disc appears fuzzy, or there are black lines on the disc. |
The gear that moves the printer tray in and out may be covered in ink, which affects the print quality of the 480i printer. |
Clean the gear. Refer to Fig. A on page 3. |
|
Poor print quality. Colors print poorly and white edges appear on the disc. |
The Torx T10 screw on the bottom of the printer frame, located in the back right corner of the printer, is loose. |
Adjust the screw. Tightening this screw can increase the ink cartridge print quality and enhance the richness of the colors. Refer to Fig. B on page 3. |
|
Poor print quality. The print appears cloudy or blurry, or there are extra lines printed on the disc. |
The print head on the 480i printer is positioned to high or too low in the printer. |
Adjust the print head as necessary. |
|
Poor print quality. The print looks better on one half of the disc than on the other half. |
· The frame in front of the door guard (under the printer access door) is not level. · The ink cartridge is running low. · There is an ink cartridge failure. |
· Check the alignment of the frame by printing a test disc. If necessary, manually adjust the frame. Refer to Fig. C on page 4 for the frame level. Important! This step should be performed by certified technicians only. · Replace the ink cartridges and print a disc to test print quality. |
|
The printer does not initialize. |
· The ink well, which cleans the bottom of the ink cartridges, may be damaged. · The control board is not functioning properly. |
· Clean the printer and replace the ink cartridges. · If the symptom still occurs after the printer has been cleaned and the ink cartridges have been replaced, the control board may need to be replaced. |
|
The tray indicator light (middle light) on the printer control panel is flashing. |
· The clamping pins on the top of the printer tray are in the wrong position. · The control board is not functioning properly. |
· Manually move the printer tray in and out. If the tray moves freely, this is not a clamping pin issue and the control board may need to be replaced. · If the printer tray does not move freely, make sure that the clamping pins are positioned properly on the printer tray. The pins should be in the down position when the tray is out, and the pins should be up when the tray is inside. |
|
All three indicator lights on the printer control panel are flashing. |
The control board is not functioning properly. |
Replace the control board. |